How to deliver a great 1-hour customer service training session


Course Overview:

Learn how to deliver a high-impact, effective, in-house customer service training session suitable for any member of staff interacting with visitors to your tourism or hospitality business – all in under one hour!


By completing this programme, you will…

Establish the key objectives for training your staff in effective customer service.

Gain an understanding of your learner.

Be equipped with the tools to create the appropriate content for, and deliver, a high-impact customer service training session.

Have the capacity to efficiently prepare for a customer service training session.

Have the ability to evaluate the effectiveness of the customer service training session.

What topics are covered in this course? 


VIDEO: How to deliver a great 1-hour customer service training session (56.5 minutes)

  1. Set your objectives of the Customer Service Training
  2. Understand your Learner
  3. Create your Content of the Customer Service Training Programme
  4. Prepare for the training event
  5. Delivery of training
  6. Evaluate training effectiveness 
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How is this course relevant to the 2030 Global Sustainable Development Goals? 


In 2015, the United Nations published 17 Sustainable Development Goals, which address the global changes we face as part of the 2030 Agenda for Sustainable Development.  The United Nations’ Agenda is "a shared blueprint for peace and prosperity for people and the planet, now and into the future."

At its heart are the 17 Sustainable Development Goals (SDGs) designed to stimulate action in areas of critical importance for humanity and the planet. You can watch a summary video HERE

At The Tourism Space™, we have committed to raising awareness of how tourism can positively contribute to the global sustainability agenda.

This particular course can help you with actions relating to at least 1 of the SDGs, listed below. 


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Your Trainer


Jarlath O'Dwyer
Business Coach and Customer Service Trainer


Jarlath O’Dwyer is a professionally certified businesses coach, trainer and facilitator specialising in tourism and retail. He worked as a senior national sales and marketing manager in the multinational and private corporate sector for over 15 years. In this time, he developed multi-layered sales and marketing strategies designed to build brands and grow sales, and worked with teams to ensure successful implementation. More recently, Jarlath has moved into Tourism Destination & Network Management, supporting up to 10 destination networks in Ireland. He is currently CEO of the Burren Ecotourism Network, and continues to work with retail clients in the area of marketing, PR and recruitment. Jarlath is an accomplished speaker on the topics of tourism networking and destination marketing.


Is this course for me?

If you work in a tourism or hospitality business and want to get clear on how to deliver effective, high-impact, great customer service training to all levels of staff that come into contact with your visitors, then this course is for you.


What do I get in this course?

  1. A Training Video covering the following topics:
    • Set your objectives of the Customer Service Training
    • Understand your Learner
    • Create your Content of the Customer Service Training Programme
    • Prepare for the training event
    • Delivery of training
    • Evaluate training effectiveness
  2. A downloadable copy of the slides used in the training video.
  3. An end of course assessment to review and consolidate learning.
  4. A Certificate of Completion upon successful completion of the assessment.
  5. If you choose to become a Member (which includes all our short training courses), you'll also have the option to attend a weekly Q&A call with other learners from The Tourism Space. No need to be stuck when you can meet with one of our expert trainers every week and get your questions answered!


Did you know you get access to this course as well as our Full Library of courses when you sign up for our Full Menu Membership?
Find out how to become a member





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