Posts tagged hospitality
Seasonal staff training is the best way to improve your customer experience

You rely on seasonal staff to deliver your best customer experience at the busiest time.  Check out the benefits of seasonal staff training and take account of these 5 tips if you want to make your staff training programme as effective as possible. 

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3 Question to ask your visitors this season

Today, I’m thinking about three questions that you can ask your visitors now, that would help drive your business this season.  These questions really have the potential to increase your footfall, even when the season has already started. They could really help you move from having a good season to having a great season.

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3 benefits of online training you need to know

Sceptical of e-learning and online training programmes?  Here are 3 benefits of online learning that make it particularly attractive for business owners and managers in tourism and hospitality.   

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Megatrends & Tourism Series #Week 10: Travel & Tourism

The tenth and final instalment of the Megatrends & Tourism Series considers how increased travel has implications for the tourism industry that will really challenge practitioners in the coming years. 

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Megatrends & Tourism Series #Week9: Health & Wellness

This ninth instalment of the Megatrends & Tourism Series considers how preoccupations with health and wellbeing are making ‘wellness’ an integral part of all tourism experiences.

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Megatrends & Tourism Series #Week 8: Virtual Reality

Tina looks at what a Virtual Reality future might mean for tourism businesses. She offers some ideas on getting started with VR and also queries the balance between economic opportunity and social benefit.

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Megatrends & Tourism Series #Week 7: Demographics & Population - AGE

This seventh instalment looks at age. Tina talks about how generational differences remain key influencers of visitor communication strategies, and she takes a particular look at Seniors, Generation Y and Gen Z.

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Megatrends & Tourism Series #Week 6: Nation Branding

Governments are applying branding techniques to build cohesive images of their nations, with a view to driving greater visitation and foreign exchange earnings. Tina reflects on the National Branding phenomenon.

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Megatrends & Tourism Series #Week 5: Food Culture

Our growing interest in food is actually a reflection of a range of aspirations and anxieties that will define our society in the future.  Tina suggests some ways for tourism operators can be responsive to the growing food culture trend

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Megatrends & Tourism Series #Week 4: Digitalisation

Tina talks about the Digitalisation Megatrend, about how our social lives have come to be structured around the internet, social media platforms and digital channels. Tina reflects on the implications for future business strategy.

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Megatrends & Tourism Series #Week 3: Urbanisation

Tina explores the Urbanisation Megatrend and suggests ways in which tourism operators can remain socially-relevant and financially-sustainable in an increasingly urbanised world. 

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Megatrends & Tourism Series #Week 1: Search for Sustainability

First up in the Megatrends & Tourism Series is the ‘Search for Sustainability’.  Tina examines how this has manifested itself in tourism in 2018 and suggests a wider framework of key performance indicators for tourism operators.

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