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6 Ways to motivate seasonal staff

Seasonal staff are vitally important. If you hire wrong people, you will lose business.  If you manage them wrongly, you will suffer a host of problems caused by low morale.  Here are 6 ways to motivate seasonal staff so that you give them the best chance to perform to the highest level in your busiest time.  

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Seasonal staff training is the best way to improve your customer experience

You rely on seasonal staff to deliver your best customer experience at the busiest time.  Check out the benefits of seasonal staff training and take account of these 5 tips if you want to make your staff training programme as effective as possible. 

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Team huddle for entrepreneurs, the best 5 minutes of your day

Do you want your team to have more focus this season? Would you like to improve productivity and accountability? What about keeping team spirit and team morale high even when you’re all flat out looking after your visitor?  Could the answer possibly be a Team Huddle Meeting?

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The most important 15 minutes of your day this season

It’s when your season is at its busiest and when you feel you couldn’t fit another thing In, that’s exactly the time where you need to carve out 15 minutes each morning to take control of your day.  Here’s a step-by-step approach and a handy template that makes sure you lead your season, rather than being led by it!  

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3 Question to ask your visitors this season

Today, I’m thinking about three questions that you can ask your visitors now, that would help drive your business this season.  These questions really have the potential to increase your footfall, even when the season has already started. They could really help you move from having a good season to having a great season.

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How to take great Social Media images this season

Tourism is lucky in that it has a wonderful amount of opportunities all the time for great social media shots. So have your smartphone at the ready for the season, and capture those really important moments, the things that tell people a little bit about your story, that allow them get to know you and your team, that show your visitors having a fantastic time. Basically, anything that would make people want to spend time with you.

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3 benefits of online training you need to know

Sceptical of e-learning and online training programmes?  Here are 3 benefits of online learning that make it particularly attractive for business owners and managers in tourism and hospitality.   

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6 Things you need to know when choosing an online training programme.

How do you know if an online training programme is for you? How do you know if it is worth the time and money you need to invest?  Here are 6 important things you need to know that will help you answer those questions.

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Omni Channel Activation is where it’s at in retail – what are the implications for tourism?

The retail industry is finely tuned into the visitors experiences at each point on the path to purchase. With the path to purchase changing, what can tourism learn from retail?

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Irish – a tourism differentiator for Ireland?

Knowing that visitors travel for difference and knowing that language is the most tangible difference when we get to a new destination, Tina wonders if the Irish language could become a national differentiator for the tourism industry.

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What creates spend in retail?

Sustainable businesses are profitable businesses and the first step to profit is to achieve spend.  Tina speaks about driving retail spend in tourism and shares some learnings from retail experts and the science of retail. 

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The Internal Fam Trip

To be a destination in a visitor’s mind, you must first be a destination in your own mind.  This blog looks at how an internal familiarisation trip can help create a destination mindset across the operators in a destination.

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